CallQX allows you to target, message, and engage with customers in your call center. Deploy different message sets to varying customer groups, send them information, and even upsell and cross-sell information to the agent. And of course, there's detailed reporting on every step.
CRM Integration Enables Dynamic Content and Intelligent Handoffs
Incoming call triggers a CRM check to pull relevant customer data.
Our software intelligently delivers tailored messages based on customer persona.
Service agent is notified of customer engagement/interest with message and designated action.
We deliver reports on messaging success for refinement and campaign reform.
- Compatible with your existing IVR/PBX technology
- Quickly make live updates from a Cloud-based interface
- Easily create playlists and configure music settings
- Upload/change in-queue messaging at any time
- Order professional-recorded messages directly from the interface
- Configure reporting and track engagement metric from music and messaging
The Bottom Line
Proven Results & Measurable ROI
A clear in-queue experience improvement designed for the customer that pays for itself.
Unique Voice Branding
Greet and guide callers with a professional-sounding voice that fits your corporate image.
Works in conjunction
with call back and other omni channel services.
Our IVR application integrates with your call center without major architecture changes.