Our Software

CallQX allows you to target, message, and engage with customers in your call center. Deploy different message sets to varying customer groups, send them information, and even upsell and cross-sell information to the agent. And of course, there's detailed reporting on every step.

CRM Integration Enables Dynamic Content and Intelligent Handoffs

Identify
Inbound Call

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Incoming call triggers a CRM check to pull relevant customer data.

Personalized Messaging

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Our software intelligently delivers tailored messages based on customer persona.

Agent
Notification

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Service agent is notified of customer engagement/interest with message and designated action.

Usage/Engagement
Statistics

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We deliver reports on messaging success for refinement and campaign reform.

Features

  • Compatible with your existing IVR/PBX technology
  • Quickly make live updates from a Cloud-based interface
  • Easily create playlists and configure music settings
  • Upload/change in-queue messaging at any time
  • Order professional-recorded messages directly from the interface
  • Configure reporting and track engagement metric from music and messaging

The Bottom Line

Proven Results & Measurable ROI

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A clear in-queue experience improvement designed for the customer that  pays for itself.

Unique Voice Branding

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Greet and guide callers with a professional-sounding voice that fits your corporate image.

Complementary Service

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Works in conjunction
with call back and other omni channel services.

Easy Implementation

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Our IVR application integrates with your call center without major architecture changes.