Integration

CallQX is compatible with all major IVR and contact center solution platforms, integrating seamlessly with existing processes and applications.

Cisco

Cisco

You install a small piece of our code into your CVP, and then create two Network VRU Script nodes in configuration manager. Place the CallQX entry script nodes wherever your script needs hold treatment. All your existing variables and caller info are preserved, along with callback if you offer a callback feature. Then you place those new nodes wherever you need hold treatment in your scripts. And with ICM SIP header passing you can create custom experiences per line of business or per call type. The experience options you can create are only limited by your imagination.

Specs

 

ICM

  • 4.6 and UP
  • Microapplication Based

CVP

  • 4.0 and Up
  • Can Be Invoked via VXML Server

VXML

  • Destination Dial-Peer

CallQX Prem Server

  • VM with 4 GB RAM, 20 GB Hard Drive
  • LAN wiht Under 120ms Latency
  • SIP Compliant
  • Full DTMF and ASR Support Through MRCP

 

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