The CallQX Music and Messaging Platform
The CallQX platform is our most feature-rich, customizable, and interactive in-queue solution, integrating with your contact center technology to give callers full control over their on-hold music selection, allowing contact centers to program dynamic messaging into the experience, and introducing powerful functionality to your in-queue interactions, like SMS, CRM data dipping, and comprehensive reporting.
Callers Control the Music, You Control the Message
CallQX is an innovative, cloud-based IVR solution that creates customized, best-in-class customer experiences for callers placed in queue.
How It Works
Connects to Your IVR
CallQX seamlessly integrates with your contact center technology to offer personalized music with no hassle or major changes.
Dynamic Content
CallQX ensures your callers have the best listening experience possible, referencing back-end data for unique messaging and insights.
The Caller Takes Control
Listen, skip, or get more info. Enhanced controls mean happier customers, better retention, and increased loyalty.
Deployment
For SMBs
The CallQX Cloud platform is certified to work on numerous contact center technologies.
For the Enterprise
The CallQX platform is integrated within your infrastructure on virtual machines.
Customer-Driven Experiences
CallQX appeals to a broad customer base with music people love. Using content from today’s top genres and artists, we provide your callers with a quality experience they will actually enjoy.
Content Curated for Your Company
Not only do we create an experience that reflects your focus on the importance of customer service, but we can also create curated selections of music that fit and reflect your unique brand image.