For Call Center Managers

Call center managers use the CallQX dashboard to review extensive analytics with real-time data. With a 30-day pilot, they get a verifiable ROI. And by continuing to refine playlists and messages, call center metrics improve over time.

Boost Business Metrics

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Less caller frustration means a better bottom line. Happier customers equate to better retention, increased loyalty and easier call resolution.

Easy, No-Hassle Install and Management

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We manage all of the scripting and prompt direction. Our team monitors each station’s individual stream to make sure callers have proper functionality.

Delivering a True ROI

Through increased control, variety, and quality, CallQX makes marked changes to the metrics driving customer satisfaction and contact center effectiveness.

Reduced Abandon Rate

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Fewer callers hang up when presented with CallQX, resulting in more issues being resolved on that call and more customers kept.

Increased Patience

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With CallQX, callers are willing to wait longer for live-agent service, which has a direct effect on your staffing levels.

More First-Call Resolutions

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When callers are willing to wait and resolve their issue, call volumes are lowered and satisfaction is increased.

Reduced Customer Churn

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Can on-hold really turn callers away for good? Absolutely. Save more customer relationships through CallQX’s control and personalization.

Increased Agent Retention

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When your callers are happy, your agents are happy. CallQX lowers caller stress and anger, making interactions smoother and more pleasant for your agents.

Improved CSAT/NPS Scores

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Elevate the standing of your contact center and overall customer service. We provide the resources your need to make marked improvements on customer surveys.