For Call Center Agents
With better music choices and messaging customized to each caller, the agents greet callers who are in a better state of mind. They’re not so irritated with the wait.
With callers empowered to control their in-queue experience, they're connected with agents feeling less frustrated, irritated, and confrontational. Time passes more quickly with enjoyable music and relevant messaging.
Angry callers are difficult to deal with. Agents feel the brunt of their frustration, and it can make call center work challenging. CallQX can reduce the stress of customer-facing phone work, keeping agents feeling valued and motivated.