For Call Center Agents

With better music choices and messaging customized to each caller, the agents greet callers who are in a better state of mind. They’re not so irritated with the wait.

Happier Callers

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With callers empowered to control their in-queue experience, they're connected with agents feeling less frustrated, irritated, and confrontational. Time passes more quickly with enjoyable music and relevant messaging.

Less Burnout

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Angry callers are difficult to deal with. Agents feel the brunt of their frustration, and it can make call center work challenging. CallQX can reduce the stress of customer-facing phone work, keeping agents feeling valued and motivated.