In-Queue Solutions for Any Business Need

While the CallQX IVR solution is our most feature-rich on-hold platform, we offer numerous in-queue services to help you deliver a better customer experience no matter your technology mix, budget, call volume, or music/audio preferences. Compare the core features below and see which solution makes the most sense for your company or contact center.

CallQX Feature Comparison

Features

(For Contact Centers: SMB or Enterprise Deployment)

(For Contact Centers or PBX Solutions)

(Edited Audio for Any Telephony Solution)

Delivers an enhanced in-queue experience

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Features fully-licensed music from every genre

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Company can choose the music that plays

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Caller can choose the music genre

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Company can build song playlists

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Caller can skip songs, get info, or return to menu

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Caller can interact with messaging (SMS)

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Premium "Top 40" music available

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Interface to control in-queue messaging (real-time)

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Requires an on-site device

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(CallQX device or Compatible MOH device)

Includes back-end caller metrics

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Works offline

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