Cisco Live 2018 Recap

How It Works: Implementation and Functionality

To implement CallQX into your Cisco environment, install a small piece of our code into your CVP, and then create two Network VRU Script nodes in configuration manager. Place the QX entry script nodes wherever your script needs hold treatment. All your existing variables and caller info are preserved, along with callback if you offer a callback feature. Then you place those new nodes wherever you need hold treatment in your scripts. And with ICM SIP header passing you can create custom experiences per line of business or per call type. The experience options you can create are only limited by your imagination.

For You

For the Caller

cisco-diagram

Benefits

Get Rid of Generic Looping Messages and Music
Take control of your hold and queue CX with an intuitive, easy-to-use dashboard.

Give Your Callers a Choice
More choices, less frustration. Callers can pick pop, rock, country—whatever they like.

A Real CX Improvement
CallQX is a simple, direct way to improve your CX. But don’t take our word for it—try it risk-free for 30 days.

Easy to Install and Try
Be up and running on a queue in an hour. Works natively with ICM and CVP, and you can even use the hosted CallQX platform if you choose to deploy in the Cloud.

Specs

ICM

  • 4.6 and UP
  • Microapplication Based

CVP

  • 4.0 and Up
  • Can Be Invoked via VXML Server

VXML

  • Destination Dial-Peer

CallQX Prem Server

  • VM with 4 GB RAM, 20 GB Hard Drive
  • LAN with Under 120 ms Latency
  • SIP Compliant
  • Full DTMF and ASR Support Through MRCP

Get Your Trial Access to CallQX Now!

Please enter your name.
Please enter a valid phone number.
Please enter a message.