Cisco Live 2018 Recap

To implement CallQX into your Cisco environment, install a small piece of our code into your CVP, and then create two Network VRU Script nodes in configuration manager. Place the QX entry script nodes wherever your script needs hold treatment. All your existing variables and caller info are preserved, along with callback if you offer a callback feature. Then you place those new nodes wherever you need hold treatment in your scripts. And with ICM SIP header passing you can create custom experiences per line of business or per call type. The experience options you can create are only limited by your imagination.