CallQX Support

To receive support on any of the CallQX product lines, please follow the instructions detailed below:

Email: support@callqx.com

Support Line: 770-777-5105

Emergency On-Call Support: 770-689-1950

Level 3 - General Platform Issue:

  • Email
    • Describe the issue with as much detail as possible.
    • This will generate an internal ticket and alert the support team.
    • A CallQX team member will get back to you within 1 business day.

Level 2 – Service Degradation:

  • Email
    • Include “Degraded Service” in the subject line.
    • Describe the issue with as much detail as possible.
    • This will generate an internal ticket and alert the support team.
    • A CallQX team member will get back to you within 2 hours.
  • Phone
    • Call the support line.
    • If no-one is available to immediately answer, leave a message detailing the service degradation.

Level 1 – Business Critical:

  • Email
    • Include “Business Critical” in the subject line.
    • Describe the issue with as much detail as possible.
    • This will generate an internal ticket and alert the support team.
    • A CallQX team member will get back to you within 1 hour.
  • Phone
    • Call the support line.
    • If no-one is available to immediately answer, leave a message detailing the service degradation.
    • Call the on-call emergency support line which will ring multiple team members cell phones.