In-Queue Personalization for the Contact Center
An Enhanced On-Hold Experience. Any Way You Want It.
Revolutionize Your Contact Center. Empower Your Customers.
Callers Choose Their Music
Callers pick their preferred music genre in-queue. You curate your genre choices and playlists with great artists and fully-licensed songs.
Serve Targeted Messaging
Interacting with your CRM backend, serve relevant and targeted in-queue messages that engage your caller audience.
Get Actionable Data
With an intuitive dashboard and comprehensive metrics, know which songs and messages are resonating with callers. Refine over time.
See What We're All About
No More Elevator Music!
Callers can now select their preferred genre, skip songs,
request information, and switch to silence at any time.
Compatible with the Largest IVR Platforms
Good vs. Bad In-Queue Experiences
Contact Us Today!
For more information about CallQX, or to schedule a short, personalized Web demo, please complete the form or call us today.