Campaign-native AI call QA
Policy-based scoring for every call — plus campaigns, agents, teams, and QA in one SaaS workspace.
AI evaluation
Sales outreach · Policy matched
Evidence from transcript
This call may be recorded for quality…
Okay, go ahead.
AI QA that follows your campaigns
Activate policies per campaign. Upload calls. Let AI score them — then let QA review with evidence.
Transcribe
Call audio becomes a structured transcript ready for scoring.
Evaluate
Campaign policies score every call automatically.
Evidence
Findings link to the exact transcript lines that mattered.
Review
QA overrides, coaching notes, and finalize in one place.
Call center management, built in
A full SaaS workspace for the basics — not just scoring in isolation.
- CampaignsOrganize work by campaign — the unit every call and policy attaches to.
- PoliciesUpload scorecards per campaign and activate what AI should evaluate.
- AgentsManage agents, assign them to campaigns, and attribute every call.
- TeamsGroup agents into teams for reporting and ownership.
- QA usersInvite reviewers to own the queue, overrides, and coaching.
Campaign-native by design
Calls, policies, agents, and reviews all hang off campaigns — so AI QA matches how your call center actually runs.
AI scores against your policies
Disclosure, script, empathy, and more — pass/fail findings with an overall score driven by active campaign scorecards.
Evidence, not guesses
Reviewers see the transcript lines that triggered each finding, so coaching stays grounded in the call.
Hear every call as data
Upload call audio and get a clean transcript ready for policy-aware scoring — no manual tagging.
From campaign setup to finalized review
Admins run the workspace. AI scores the calls. QA closes the loop.
- 01
Set up
Create campaigns, activate policies, assign agents and teams.
- 02
AI evaluates
Upload calls — campaign policies score transcripts with evidence.
- 03
QA finalizes
Reviewers override findings, coach, and finalize.
Run QA the way your campaigns run
Create an org, set up campaigns and policies, invite QA — then upload your first call.