In-Queue Personalization for the Contact Center

An Enhanced On-Hold Experience. Any Way You Want It.

For Contact Centers

For Contact Centers or PBX

Edited Audio for Any Platform

Revolutionize Your Contact Center. Empower Your Customers.

Callers Choose Their Music


Callers pick their preferred music genre in-queue. You curate your genre choices and playlists with great artists and fully-licensed songs.

Serve Targeted Messaging


Interacting with your CRM backend, serve relevant and targeted in-queue messages that engage your caller audience.

Get Actionable Data


With an intuitive dashboard and comprehensive metrics, know which songs and messages are resonating with callers. Refine over time.

See What We're All About


No More Elevator Music!

Callers can now select their preferred genre, skip songs,
request information, and switch to silence at any time.

Compatible with the Largest IVR Platforms


Good vs. Bad In-Queue Experiences

Contact Us Today!

For more information about CallQX, or to schedule a short, personalized Web demo, please complete the form or call us today.

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